Contact

DRAFT — NOT YET REVIEWED BY A LAWYER. This text is a template, not legal advice. It must be reviewed and approved by a lawyer admitted in Germany before this site goes live. Everything in square brackets is a placeholder and must be replaced with the real company details. In case of doubt the German version prevails.

How to reach us

• Email: [kontakt@domain.tld] — the preferred route; we usually reply within one working day.
• Phone: [+49 …]
• Postal address: [company name], [street and number], [postcode and town], [country]

Service hours

Monday to Friday [09:00–18:00], Saturday [10:00–16:00]. We normally carry out orders within 15 minutes during these hours, and at the latest by the end of the following working day.

What helps us answer quickly

• The order number from your order confirmation.
• The email address you ordered with.
• Number plate and country of registration, if the question concerns the vignette itself.

Withdrawal and data protection

To withdraw from a contract, please use the “Vertrag widerrufen” page — a contact enquiry sent from this page does not replace a withdrawal. Data protection requests go to [datenschutz@domain.tld].

Independent service

We are an independent procurement service, not an information desk of the toll operators. Questions about penalty notices, road networks or toll exemptions are answered by the competent body of the country concerned.